Q: What is a software license? A: A software license is a program code of the software product by Pilot Group. The software package includes a set of scripts, and may include associated media, printed materials, and online or electronic documentation, such as administration and installation manuals. Please read more in our License Agreement.
Q: How much does it cost to install the Real Estate script? A: Installation service is provided for free to all customers who purchased a license. Contact us to request installation.
Q: How much does it cost to install a module? A: Installation of a ready module/add-on is free of charge. If you would like to create a new module, according to the specification you provide, it will cost extra. Please contact firstname.lastname@example.org to receive a free estimate.
Q: Can I have a discount? A: Yes, you can. Check this information page or contact email@example.com for more details.
Q: Can I try the software? A: Yes, you can. Two options are available.
1. Check an online demo of the PG Real Estate software. Both user and admin modes are available for testing.
Note! The database of the online demo is re-set several times a day. Your changes will be saved for only a couple of hours or so.
2. You can try the software on your server. Both user and admin modes will be available for testing and review along with the files structure.
Make sure your server supports the product system requirements.
Q: I bought the script. Is my site 100% open code? A: Yes, none of the files are encrypted. You can change whatever you want on your site – be it functionality, applications, design modifications, etc.
Q: What is your upgrade policy? A: It is a general rule that our customers are entitled to receive free upgrade packages within 12 months after initial purchase.
After the 12 months are over, you will be able to receive updates (new product versions) for half the price – only 50% of the cost of the product that you wish to upgrade to. It will not only give you the newest product version but will prolong your right to receive free updates for one more year.
Q: What is your moneyback policy? A: You can have your money returned to you within 30 days after the date of purchase. The moneyback policy applies to product license, product add-ons, and 30 days of hosting services rendered to you. Customization and design integrations services, as well as custom add-ons, require special involvement, therefore their cost cannot be returned to you.
Q: What are custom add-ons? A: These are the add-ons developed and supported by Pilot Group Experts Team.
Q: Do you offer customization services? A: Yes, we have a dedicated team called PG Experts that consists of programmers and web designers/web layout designers who can do all sorts of modifications for you. For more info please refer to this page.
Q:Explain the meaning of webmaster services? A: Webmaster services include:
-Consultations in Skype;
-Applying color schemes;
-Editing profile fields and other forms with built-in editors;
-Posting pictures, videos, banners, text content to the website;
-Managing integrated solutions by third-parties;
-Solving hosting-related issues;
-Overall site management using the built-in functionality;
-Any other work that does not include creative efforts from designer and/or developer.
Creative work by designer and web-developer, such as creating new banners, implementing unique design templates, changing code and database, is considered customization and is quoted extra. Please contact firstname.lastname@example.org or create a ticket to receive a free quote.
Q: Can I modify my site? A: Of course, you can do it yourself or you can contact the PG Experts team – the experienced in-house team of web designers and developers. This is the list of possible modifications that can help make your website unique and adjust it to your specific needs:
– modification and adjustment of existing functionality for all versions of PG Real Estate software;
– development of additional functionality;
– design template integration;
– integration of third-party payment gateway;
– integration of various third-party systems and software solutions;
– import of third-party databases into Pilot Group software products;
– transferring customizations from older versions of Pilot Group Software products to newer versions in case they are not automatically upgradeable;
– other specific requests.
Q: What is template/design integration? A: Design Template Integration service implies integration of third-party design templates into the Real Estate script so that your real estate site gets a completely new look and feel. We recommend having a look at the templates provided by our partner Template Monster, or you may choose to have a template you designed yourself or found anywhere else.
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